Effective Date: November 9, 2025
Company Name: Elyvate
Website: elyvate.shop
1. Introduction
At Elyvate, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you share when you visit our website, create an account, or use our cannabis delivery services in Toronto, Ontario.
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable provincial laws governing the sale and delivery of cannabis.
2. Information We Collect
We collect personal information required to verify your identity, fulfill your orders, and provide a safe and legal delivery experience.
This may include:
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Your name, phone number, email address, and delivery address
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Date of birth or government-issued ID for age verification (19+ required by law)
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Payment details (processed securely through third-party providers)
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Purchase and delivery history
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Account preferences or feedback you provide
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Technical data such as IP address, browser type, and cookies for website analytics
We only collect information that is necessary for lawful purposes related to your use of our services.
3. How We Use Your Information
We use your personal information to:
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Verify your age and identity
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Process and deliver your cannabis orders
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Communicate with you regarding order status and support requests
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Maintain accurate business and legal records
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Improve our website, products, and customer experience
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Comply with applicable cannabis and privacy laws
We do not sell or rent your personal information to any third party.
4. Sharing of Information
We may share your information with trusted third parties only when required to provide our services, such as:
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Delivery partners – to complete and confirm deliveries
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Payment processors – to securely handle transactions
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Identity verification providers – to confirm legal age and eligibility
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Technology and hosting providers – to operate our website and systems
All third parties are contractually obligated to protect your data and comply with Canadian privacy laws.
We may also disclose information when legally required, such as responding to lawful requests from authorities or regulators.
5. Data Security
Elyvate takes your privacy seriously and employs appropriate safeguards, including:
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Secure socket layer (SSL) encryption for data transmission
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Limited internal access to customer information
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Regular monitoring and maintenance of our systems to prevent unauthorized access
While we take reasonable steps to protect your data, no method of electronic transmission is 100% secure. You share information with us at your own risk.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law (for example, for accounting or compliance records).
7. Your Rights
You have the right to:
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Access and request a copy of your personal information
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Correct inaccurate or outdated information
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Withdraw consent (where applicable)
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Request deletion of your account or personal data
To make any of these requests, please contact us using the information below.
📧 privacy@elyvate.shop
📞 (Insert your business phone number)
8. Cookies and Analytics
Our website uses cookies and analytics tools to enhance performance and user experience. Cookies help us understand how visitors use our site so we can improve content and functionality.
You can adjust your browser settings to refuse cookies, but this may affect certain website features.
9. Age Restriction
Elyvate’s products and services are strictly available to individuals 19 years of age or older, in compliance with Ontario cannabis laws.
Proof of age will be required during purchase and delivery.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Effective Date.”
11. Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Elyvate
📍 Toronto, Ontario, Canada
🌐 elyvate.shop
📧 privacy@elyvate.shop
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